Automotive Dealer Management System (DMS) Market Size, Share, Growth, and Industry Analysis By Type (Cloud-based, On-premise), By Application (Sales, Finance, Inventory Management, Dealer Tracking, Customer Relationship Management), Regional Insights and Forecast to 2032

Updated On: 22 April 2024

AUTOMOTIVE DEALER MANAGEMENT SYSTEMS (DMS) MARKET REPORT OVERVIEW

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global automotive dealer management system market size was USD 3444.6 million in 2019 and market to touch USD 8275.26 million by 2032 at CAGR 6.8% during the forecast period.

Automotive dealer management system (DMS) is software that equips auto dealers with a suite of powerful tools. Get real-time insights, automate tasks, and turn data into profitable growth, all on a single platform built especially for auto dealerships. Automotive Dealer Management Systems (DMS) is also known as a software platform for dealers to use for managing vehicle inventory, deals, customer information, credit reports, and printing paperwork. A dealer management system provides the tools to dealers to run the business effectively by availing real-time data. The dealers can manage every financial part, monitor operations from a single interface, and therefore, eliminating day-to-day inefficiencies.

The system also helps in making better decisions by collecting information and finding lost areas. It allows car dealerships to meet the demand of customers for quick and reliable purchases and services. The creation of connected vehicles has resulted in the growth of the market. Vehicle connectivity has enabled the exchange of data between vehicles and other systems, and has enabled real-time monitoring and enhanced customer experience. The rise of digital marketing in the automotive industry, with customers increasingly turning to the internet to research and purchase vehicles, is also pushing the demand. Participants are fixing their efforts on encouraging R&D. Technological development are supporting the regional market growth. Manufacturers need to stay updated with changing market trends and develop products that meet growing consumer needs. Companies coming up with progressive technological solutions for firming their positions.

COVID-19 Impact:  Pandemic Hampered The Market Due To Unexpected Disruption In The Sector

The global COVID-19 pandemic has been unprecedented and staggering, with the market experiencing lower-than-anticipated demand across all regions compared to pre-pandemic levels. The sudden market growth reflected by the rise in CAGR is attributable to market’s growth and demand returning to pre-pandemic levels.

COVID- 19 pandemic has extremely affected the whole world. It caused many unexpected disruption and affected the industry. COVID- 19 had negative impact on the market due to economic slowdown, unpredictability in financial sector and high unstable market. The pandemic resulted in decreased demand due to a disrupted supply chain, drop in sales of products, delivery schedules. Travel bans imposed affected business collaboration and partnership. Demand had recently reduced due to travel bans and lockdown during the COVID-19 pandemic. The continuous loss in the business due to the lockdown measures is projected to directly influence the growth of the investments in the market.

LATEST TRENDS

"Use Of Innovative Products To Boost The Market Growth "

Technological improvement and development will further enhance the presentation of the product, allowing it to obtain a varied range of requests in the market. Technological advancement will improve performance and propel the market growth. Technological advancement with high demand are increasingly setting a force to increase the productivity. Some players focus on product improvement to meet consumer requirements and likings. Constant innovation in manufacturing of products is anticipated to stimulate product demand.

AUTOMOTIVE DEALER MANAGEMENT SYSTEMS (DMS) MARKET SEGMENTATION

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• By Type Analysis

According to type, the market can be segmented into cloud-based, on-premise.

Cloud-based will capture the maximum market share through forecast period.  

On-premise is a software solution that is installed and operated on an organization's local network and is intended for independent and franchised auto dealers. It helps in automating a dealer's operational processes and enable them to track and monitor service and parts sales, authorisations and warranties, customer data, and other accounting systems.

Cloud-based automotive dealer management system (DMS) is a software solution that is hosted in a remote IT infrastructure. It is designed to help auto dealers manage their essential business operations in a centralized, cost-effective, secure and reliable environment. The cloud-based DMS offers features such as inventory optimization and forecasting, customer engagement, pricing, and sales reporting.

• By Application Analysis

According to application, the market can be segmented into sales, finance, inventory management, dealer tracking, customer relationship management.

Automotive dealer management system (DMS) market players cover segment as sales will dominate the market share during forecast period.

Sales -It is used to manage all aspects of the sales process, including quoting prices, tracking inventory, ordering parts and services, and handling customer inquiries and orders. It also helps dealerships to increase sales by providing essential data and reporting tools to maximize customer experience, enhance customer satisfaction, and increase dealership profitability.

Finance -It provide dealerships with digital tools for handling finance and accounting. It helps dealers to streamline their business processes and reduce operational costs. The DMS offers an integrated platform for digital financial services, including cash flow and budget management, bank accounts and investments, debt collection, accounts payable and receivable, invoice processing and more.

Inventory management -It offer dealerships a wide range of inventory management capabilities. This includes automated order management, parts ordering, centrally managed inventory tracking, and real-time visibility into stock levels. The DMS also provides a platform for dealers to track and control inventory transfers, forecast demand, and enforce minimum stock levels.

Dealer tracking -It allow dealers to monitor the performance and health of their business operations in real time. The DMS includes data analysis and reporting tools to track key performance indicators, such as sales, inventory, customer satisfaction, and financial performance. 

Customer relationship management -It Provide dealerships with powerful customer relationship management (CRM) tools. It helps them to manage customer information, create customer segmentation and campaigns, build relationships with customers and target potential buyers with personalized offers and promotions. The DMS also enables dealers to track customer feedback and optimize their services to ensure customer satisfaction.

DRIVING FACTORS

"Increasing Demand For Enhanced Customer Experience To Boost The Market Growth"

The demand for better-quality customer experience is motivating the growth of the automotive dealer management system market. Automotive dealers are utilizing dealer management systems to offer their customers enhanced services such as online appointment scheduling, online payment processing, and access to vehicle past. These systems are also being used to provide customers with personalized services such as discounts and special offers.

"Technological Advancement and Innovation To Upsurge The Market"

Technological advancements and innovation activate unique revenue augmenting opportunity which will upsurge the automotive dealer management system (DMS) market growth. Growing investment in research and development activities and growing awareness about benefits are expected to deliver profitable opportunities for the market. Constant development are one of the trends in the market in variety of practices. 

RESTRAINING FACTOR

"Lack Of Skilled Staffs To Hamper The Market Growth"

Lack of skilled staffs is hampering development of the tissue paper packaging machine market. The dealer management system requires specialized skills to operate and manage effectively. The availability of such personnel is limited in the market and may not be easily accessible. This can add to the cost of implementation and can delay the process. It can also lead to lack of efficient management of the system due to lack of knowledge and experience.  Technical difficulties will reduce the industry revenue.

AUTOMOTIVE DEALER MANAGEMENT SYSTEMS (DMS) MARKET REGIONAL INSIGHTS

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"Asia Pacific to Dominate the Region Due To Increasing Number Of Automotive Manufacturers"

The market is primarily segregated into Europe, Latin America, Asia Pacific, North America, and Middle East and Africa.

Asia Pacific is further expected to witness growth in the automotive dealer management system (DMS) market share. The region is dominating the market due to the increasing number of automotive manufacturers in the region. The rising inhabitants and increasing income levels are also contributing to the development of the market. Upsurge in investments by key market players for the R&D undertakings and enlargement of their production abilities and product portfolios are projected to upsurge the growth. The expansion of regional market is being aided by technological developments.

KEY INDUSTRY PLAYERS

"Key Players Focus On Partnerships To Gain Competitive Advantage"

The key players are dynamically contributing in strategic events that are aimed at maintaining strong market position and increasing market share by merger, partnerships and others. Key players are motivated to introduce new innovative products. They are spending severely on research and development in order to arise with more new technology so that they can maintain and improve their existing market. The market changes are dynamic such as market expansion, partnership and merger. The collective efforts of these major players expressively impact the competitive landscape and future path of the market.

List Of Market Players Profiled

• CDK Global (U.S.)
• Reynolds and Reynolds (U.S.)
• Cox Automotive (U.S.)
• Pinewood Technologies (UAE)
• Dominion Enterprises (U.S.)

INDUSTRIAL DEVELOPMENT

July 2020: Autodata Solutions partnered with Microsoft to develop a cloud-based automotive dealership software. 

REPORT COVERAGE

The report provides scrutiny and information according to market sectors. Business overview, financial overview, product portfolio, new project launch, recent development enquiry are the factors included in the profile. The report incorporates completely examined and appraised evidence of the noticeable players and their position in the market by methods for various descriptive tools. The report covers national and regional level market size and forecast. The report gives businesses the facility to research new prospect in many areas. The report shows to be an operational tool that players can use to gain a competitive superiority over their opponents and ensure lasting achievement in the market.