Call Center Headsets Market Size, Share, Growth, and Industry Analysis, By Type (Wired, Wireless), By Application (Small Call Center, Medium Call Center, Large Call Center), Regional Insights and Forecast To 2032

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CALL CENTER HEADSETS MARKET OVERVIEW

Global call center headsets market size was estimated at USD 1.48 billion in 2023, set to expand to USD 2.41 billion by 2032, growing at a CAGR of 5.1% during the forecast period.

Call center headsets are specially designed communication devices used by call center professionals to facilitate clear and effective communication with customers. These headphones usually have a microphone and ear tips, and may include noise-canceling technology, adjustable headbands, and other comfort features.

With the growing trend of outsourcing customer service functions and the importance of providing exceptional customer experiences, the demand for telephone headsets is increasing significantly. In addition, continued technical developments in headset technology, such as the integration of artificial intelligence and speech recognition, will continue to drive market growth.

COVID-19 IMPACT

Market Growth Restrained by Pandemic due to Supply Chain Disruptions

The global COVID-19 pandemic has been unprecedented and staggering, with the market experiencing lower-than-anticipated demand across all regions compared to pre-pandemic levels. The sudden market growth reflected by the rise in CAGR is attributable to market’s growth and demand returning to pre-pandemic levels.

The headphones and earphones market were little affected by the outbreak of COVID-19. As a result of the pandemic, government agencies had to implement strict stop and travel bans, which disrupted logistics, supply chains and production capacity and reduced overall sales. However, as a result of travel restrictions, consumer interest in online streaming platforms to watch movies, web series and talk shows has increased, dramatically increasing the use of headphones. Working from home has also greatly increased the demand for headphones and earphones.

LATEST TRENDS

Proliferation Of Wireless Headsets will Drive Market Growth

There are several emerging trends in the global call center headset market. One of the most important trends is the proliferation of wireless headsets, which enable mobility and flexibility for call center agents. Another trend is the integration of advanced features such as noise cancellation, voice recognition and Bluetooth connectivity to improve the overall sound quality and user experience. In addition, there is a growing emphasis on ergonomics in the development of lightweight and comfortable headsets that prevent fatigue and improve productivity. In addition, the growing popularity of cloud-based phone service solutions is increasing the demand for headsets compatible with various communication platforms.

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CALL CENTER HEADSETS MARKET SEGMENTATION

By Type

Based on type the global market can be categorized into Wired, Wireless.

• Wireless: Wireless headphones use Bluetooth or DECT technology, offering freedom of movement without wires.

• Wired: wired headphones, on the other hand, are physically connected to the device.

By Application

Based on application the global market can be categorized into Small Call Center, Medium Call Center, Large Call Center.

• Large Call Center: Large call centers, where there are usually a lot of incoming and outgoing calls, require headphones that can withstand continuous use and provide excellent sound quality.

• Medium Call Center: Medium-sized call centers also need reliable headsets with good sound reproduction, with slightly lower durability requirements than in large centers.

• Small Call Center: Small call centers with fewer staff and lower call volumes can benefit from budget headsets that prioritize comfort and ease of use while maintaining decent sound quality.

DRIVING FACTORS

Increasing In User Productivity In Offices And Call Centers to Boost The Market

One of the main factors driving the call center headsets market growth is the increase in user productivity in offices and call centers. The increasing use of headsets in offices and call centers increases the efficiency and productivity of employees. In addition, the headphones allow users to multitask while participating in calls or listening to music. In addition, headsets are mostly designed to help users keep their hands free so they can engage in other tasks without distraction, such as taking notes or performing other daily office tasks. In addition, wireless headsets offer users the freedom to move around their work area during calls. In addition, users can collect related materials and resources that may be related to the talks. Therefore, such factors have a positive effect on the market. Therefore, it is expected to stimulate the growth of the market during the forecast period.

Increasing The Number Of Hybrid Workers In The New World to Accelerate Market Expansion

Increasing the number of hybrid workers in the new world will accelerate the expansion of the market. The need for professional headsets will continue to be driven by remote and hybrid work in 2021, as communication usage and collaboration conditions change. However, the pandemic has accelerated the paradigm shift to working anywhere or hybrid/flexible work, as new usage scenarios proliferated across multiple sectors, including government, education and healthcare, creating long-term opportunities for professional use of headsets. Finally, despite ongoing supply chain issues affecting all major professional headsets in 2021, the market still managed to grow, mainly due to the adoption of wireless Bluetooth PCs, USB and UCC headsets.

RESTRAINING FACTORS

Health Risks Associated With The Use Of Wireless Headphones to Impede Market Growth

Health risks associated with the use of wireless bluetooth headphones are one of the major challenges restraining the market growth. The popularity of wireless headphones is growing rapidly due to the changing wireless listening habits of consumers and the adoption of smartphones. In addition, many consumers are wary of the health risks of wireless headphones.

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CALL CENTER HEADSETS MARKET REGIONAL INSIGHTS

The market is primarily segregated into Europe, Latin America, Asia Pacific, North America, and Middle East & Africa.

Asia Pacific to Dominate the Market due to use of Professional Headsets

Asia Pacific is expected to be one of the most attractive markets accounting for the largest call center headsets market share of revenue during the forecast period. Driving the use of professional headsets is the region's fast-growing events industry, fueled by an increase in sponsors, a wider reach among young people and an increase in youth entrepreneurship. Several developing countries, including China and India, are focusing on building infrastructure to support various businesses and improve their economic position in the global market. Small and medium enterprises in India are encouraged to use the latest technology to increase efficiency and generate revenue.

KEY INDUSTRY PLAYERS

Key Industry Players Shaping the Market through Innovation and Market Expansion

The call center headsets market is significantly influenced by key industry players that play a pivotal role in driving market dynamics and shaping consumer preferences. These key players possess extensive retail networks and online platforms, providing consumers with easy access to a wide variety of options. Their strong global presence and brand recognition have contributed to increased consumer trust and loyalty, driving product adoption. Moreover, these industry giants continually invest in research and development, introducing innovative designs, materials, and smart features, catering to evolving consumer needs and preferences. The collective efforts of these major players significantly impact the competitive landscape and future trajectory of the market.

List of Top Call Center Headsets Companies

• Jabra (GN Group) (Denmark)
• Plantronics (U.S.)
• Sennheiser (Germany)
• Logitech (Switzerland)
• Avaya (U.S.)
• Mpow (U.S.)
• JPL (U.S.)
• HP (U.S.)
• Koss (U.S.)
• Cisco (U.S.)
• Xiamen Mairdi Electronic Technology (China)
• Yealink (China)
• Shenzhen Wantek Technology (China)

INDUSTRIAL DEVELOPMENT

March 2022: Jabra has released the latest addition to its Engage series, the Engage 55. The premium wireless DECT headset for professional use offers excellent conversation quality thanks to advanced noise cancellation technology and microphone performance. These advancements allow multiple employees to hold meetings in close proximity without distractions. In addition, the Engage 55 offers the highest level of security of any wireless headset on the market, making it the ideal choice for professionals in a variety of fields, whether in remote or traditional office environments.

REPORT COVERAGE

The study encompasses a comprehensive SWOT analysis and provides insights into future developments within the market. It examines various factors that contribute to the growth of the market, exploring a wide range of market categories and potential applications that may impact its trajectory in the coming years. The analysis takes into account both current trends and historical turning points, providing a holistic understanding of the market's components and identifying potential areas for growth.

The research report delves into market segmentation, utilizing both qualitative and quantitative research methods to provide a thorough analysis. It also evaluates the impact of financial and strategic perspectives on the market. Furthermore, the report presents national and regional assessments, considering the dominant forces of supply and demand that influence market growth. The competitive landscape is meticulously detailed, including market shares of significant competitors. The report incorporates novel research methodologies and player strategies tailored for the anticipated timeframe. Overall, it offers valuable and comprehensive insights into the market dynamics in a formal and easily understandable manner.