Computer Telephony Integration (CTI) Software Market, Growth, Size, Share, and Industry Analysis, By Type (Cloud Based, On-premises), By Application (SMEs, Large Enterprises), Regional Forecast To 2028

Updated On: 15 May 2023

REPORT OVERVIEW

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The global computer telephony integration (CTI) software market size is expected to be USD 2.07 billion in 2022 and the market is expected to touch USD 5.54 billion by 2028, exhibiting a CAGR of 17.8% during the forecasted period. The global COVID-19 pandemic was unprecedented & staggering, with computer telephony integration software experiencing higher-than-anticipated demand across all regions compared to pre-pandemic times.

Computer telephony integration or CTI is a technology that allows the interaction of desktop computers with telephone systems by transforming the computer into a telephone management system. Computer telephony integration software allows communication devices such as phones, mobile, and voicemails to interact. This provides users control over all the communication devices through a signal-user platform. Furthermore, integration software is affordable, helping small companies to run their businesses efficiently.

The software finds significant applications in medium and large enterprises and call centers as many calls are forwarded there, and the software helps manage and enhance the company's productivity. It also reduces the time and effort of agents. It facilitates video and conference calling and the transfer of files within the organization, establishing accessible communication for company members. The market is set to boom exponentially during the forecasted period owing to these advantages of integration software.

COVID-19 Impact: Applications in Online Platforms Propelled Market Growth

The wide-ranging applications of the integration software during the pandemic significantly boosted its market growth and share worldwide. The increased dependence on online technology platforms and the ability of the software to efficiently transform various modes of communication are the major factors that influenced the market growth, demand, and share of the computer telephony integration software. Therefore, the market witnessed significant revenues and profits during the last two years and will continue to see a growing trajectory in the forecasted period.

LATEST TRENDS

"Rising demand due to Wide-Ranging Applications to Lead Growth"

The rising demand for integration software owing to wide-ranging applications in electronic devices such as desktops, mobile phones, laptops, tablets, and others will lead to the market growth of the service. Development of technology, rising prevalence of the internet in developing countries, and advancements in services by leading industrial players will lead to these companies' market revenue and profits. Therefore, the market will see a rising number of applications in the technology sector, leading to benefits for investors and manufacturers.

SEGMENTATION

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By Type

The market is subcategorized into types and consists of cloud-based and on-premises software.

By Application

The market is subcategorized based on applications for SMEs and large enterprises.

DRIVING FACTORS

"Advancements in Technology in Developed Regions to Lead Market Demand"

Advancements in technology post the pandemic will lead to the computer telephony integration (CTI) software market growth as developed regions, and leading players in the area come up with innovations. With the rise of video-conference platforms, webinars, online learning, and other virtual activities, the market will witness a growth trajectory in the industry. Thus, this will benefit investors and service providers, significantly increasing their regional revenues and profits.

"Expansion of Leading Players to Fuel Market Growth and Share"

The business expansion of leading industrial players in the market will increase the revenues and profits of the industry players, leading to an increase in the market share of computer telephony integration software. The rise of technological advancements, mergers, acquisitions, and critical developments will drive the market growth and demand for the product, thus increasing the market prospects. Integration systems are increasingly being used in developed countries and worldwide corporations, which will benefit industrial growth.

RESTRAINING FACTORS

"Government Regulations in Developing Countries to Hamper Growth"

Several government regulations in developing countries regarding electronic rules and device regulations will impede the market growth of the service. The rising incidence of cyber crimes, system software hacking, and various malware in devices are the factors restricting the industry's growth in the computer telephony integration software sector. Therefore, investors should consider these factors before investing in developing countries as they will impact their revenues and market sales in the coming period.   

REGIONAL INSIGHTS

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"North America to Lead Market Share Owing to Rising Online Platforms"

The North American region will lead the computer telephony integration (CTI) software market share due to the growing demand for online platforms in small businesses, online learning, and client meetings post the pandemic. This has significantly impacted the market and boosted the prospects for leading industrial players worldwide. Technology giants such as Google and Apple have played a significant role in the boost of these services, driving the market demand for the services and applications changes in the computer telephony integration software sector.

KEY INDUSTRIAL PLAYERS

"Rising Presence of Online Platforms to Benefit Industry Manufacturers"

The report analyzes various leading market players in the industry, and the information is published after research, analysis of trends, key industry developments, initiatives, and technological developments and innovations. The report also includes research on companies, technical and environmental outcomes, and newly emerging industries' impact and risks. After a comprehensive analysis, the study considers all the points, thus generating future possibilities for the computer telephony integration software market. Therefore, the factors specified in the report are subject to manipulation as the dynamics and situation of the market change.

List of Market Players Profiled

• Five9 (U.S.)
• Salesforce (U.S.)
• RingCentral (U.S.)
• Twilio (U.S.)
• Enghouse Interactive (U.S.)
• NewVoiceMedia (Vonage) {U.S.}
• Genesys (U.S.)
• Zendesk (U.S.)
• Freshworks (U.S.)
• NICE inContact (U.S.)
• Nextiva (U.S.)
• Talkdesk (U.S.)
• Jive Communications (LogMeIn) {U.S.}
• Ameyo (India)
• Aircall (France)
• Tenfold (U.S.)
• Ozonetel (India)
• InGenius (India)

INDUSTRY DEVELOPMENT

September 2022: Aceyus, a leader in customer experience and analytics, announced an expanded partnership with Five9, a leading provider of intelligent cloud contact centers. The association has authorized Five9 to resell Aceyus VUE, a software solution delivering data aggregation to help center agents increase productivity, improve the consumer experience, and analyze trends to improve the overall employee and worldwide experience. This will significantly drive Five9's market share, thus increasing its profits and revenues.

REPORT COVERAGE

The report examines elements that will affect the demand & supply and estimate dynamic forces for the forecasted period. After evaluating the market factors, the report provides an extensive, comprehensive SWOT analysis. The information estimates all the factors mentioned, taken into consideration after thorough research. The report also includes information on segmentation, market trends and the latest worldwide developments, key industry mergers and acquisitions, and an analysis of the risks of the dental endodontics industry. The report lists the leading industrial players worldwide and the regions that will experience growth during the forecast period.