Identity Resolution Software Market Size, Share, Growth, and Industry Analysis, By Type (Cloud Based and Web Based), By Application (Large Enterprises and SMEs), Regional Insights, and Forecast From 2023 To 2030

Updated On: 20 November 2023

Identity Resolution Software Market Report Overview

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The global identity resolution software market size was USD 1151.1 million in 2021. As per our research, the market is expected to reach USD 2304.5 million by 2028, exhibiting a CAGR of 10.3% during the forecast period.

Identity resolution software, also known as identity matching software or entity resolution software, is a type of technology used to identify and consolidate disparate data about individuals or entities from multiple sources. It aims to resolve and merge different data records that pertain to the same person or entity, enabling organizations to create a unified and accurate view of their customers, contacts, or other data subjects.

The primary purpose of the software is to overcome the challenges associated with data fragmentation and duplication. In many cases, organizations collect data from various channels, such as online interactions, CRM systems, social media platforms, and offline sources

COVID-19 Impact: Pandemic Increased the Market Demand

The COVID-19 pandemic has had a significant impact on the identity resolution software market share. The pandemic accelerated the need for digital transformation across industries as organizations shifted to remote work and online operations. This increased reliance on digital channels and data collection necessitated robust identity resolution software to manage and consolidate customer data from multiple sources. With physical interactions limited during the pandemic, organizations placed greater emphasis on enhancing customer experiences in digital environments. They played a crucial role in providing a unified view of customers, enabling personalized interactions, and delivering targeted marketing campaigns. As the volume and sensitivity of customer data increased, data privacy and security became significant concerns. Organizations had to ensure compliance with regulations such as the General Data Protection Regulation (GDPR) and implement secure identity resolution solutions to protect customer information and prevent data breaches.

Latest Trends

"Real-time identity resolution is expected to fuel the growth in the market"

Real-time identity resolution is a trend gaining momentum in the market, driven by the need for immediate and personalized customer experiences. With real-time resolution capabilities, organizations can recognize and engage with customers in the moment, offering tailored offers, recommendations, and support based on their current context and preferences. This trend leverages advanced technologies such as AI and machine learning to process and analyse incoming data in real time, enabling organizations to resolve identities instantaneously. By quickly and accurately identifying customers across multiple touchpoints, businesses can deliver timely and relevant interactions, enhancing customer satisfaction and driving engagement. Real-time identity resolution also supports fraud detection and prevention by swiftly flagging suspicious activities as they occur, helping organizations mitigate risks and protect their customers' data and assets in real time.

Identity Resolution Software Market Segmentation

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• By Type Analysis

According to type, the market can be segmented cloud based and web based.

• By Application Analysis

Based on age, the market can be divided into large enterprises and SMEs.

 Driving Factors

"Increasing data complexity and fragmentation to foster the market growth"

The rapid growth of data sources and channels has resulted in increased complexity and fragmentation of customer information. Organizations collect data from various touchpoints, including online interactions, social media, mobile apps, customer relationship management (CRM) systems, and offline sources. However, inconsistencies, discrepancies, and duplications often occur in the data, making it challenging to create a unified and accurate view of customers. Identity resolution software addresses this issue by applying sophisticated algorithms and matching techniques to reconcile and consolidate disparate data records. It analyzes attributes such as names, addresses, phone numbers, and email addresses to identify and link together records that pertain to the same individual or entity. By resolving data complexity and fragmentation, the software helps organizations create a complete and accurate picture of their customers, enabling better decision-making, personalized experiences, and improved operational efficiency.

"Fraud detection and prevention to result in the expansion of the market"

Identity resolution software plays a critical role in detecting and preventing fraud. By leveraging advanced algorithms and data matching techniques, this software helps organizations identify patterns, anomalies, and suspicious activities across multiple data sources in real time. By linking and analyzing data points associated with individuals or entities, such as transaction history, behavior patterns, and account information, the software can flag potential fraud indicators. This proactive approach enables organizations to take immediate action, such as blocking suspicious transactions, investigating fraudulent activities, and implementing preventive measures to safeguard their customers and business interests. It significantly enhances fraud detection capabilities, reducing financial losses, reputational damage, and the impact on customers affected by fraudulent activities.

Restraining Factors

"Data privacy and compliance concerns to hamper the market growth"

As identity resolution involves processing and linking personal data, privacy and compliance regulations pose challenges. Organizations must navigate the complexities of data protection laws, such as GDPR, CCPA, and others, to ensure they handle customer data appropriately. Compliance requirements can introduce additional operational and legal complexities, impacting the implementation and usage of identity resolution software.

Identity Resolution Software Market Regional Insights

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"North America to lead the market owing to the rising challenges of identity theft, fraud, and other security threats. "

The North America region has shown the highest identity resolution software market growth. The growth of the market in North America is attributed to the increasing adoption of identity resolution software by businesses in the region to address the challenges of identity theft, fraud, and other security threats. Businesses and consumers are becoming increasingly aware of the risks of identity theft and fraud. This has led to an increase in the demand for identity resolution software.

Key Industry Players

"Key players are employing advanced technologies in order to stimulate further growth of the market.  "

All the major players are motivated to offer superior and more advanced services in order to gain a competitive edge in the market. To increase their market presence, vendors are using a variety of techniques, including product launches, regional growth, strategic alliances, partnerships, mergers, and acquisitions.

List of Market Players Profiled

• Informatica: Redwood City, California, United States.
• Signal: Chicago, Illinois, United States.
• LiveRamp: San Francisco, California, United States.
• Wunderkind (BounceX): New York City, New York, United States.
• Zeta Global: New York City, New York, United States.
• Neustar: Sterling, Virginia, United States.
• Throtle: Red Bank, New Jersey, United States.
• NetOwl: Boulder, Colorado, United States.
• FullContact: Denver, Colorado, United States.
• Criteo: Paris, France.
• Zeotap: Berlin, Germany.
• Infutor: Oakbrook Terrace, Illinois, United States.
• FICO: San Jose, California, United States.
• Tapad: New York City, New York, United States.
• Amperity: Seattle, Washington, United States

Report Coverage

This report examines an understanding of the identity resolution software market’s size, share, growth rate, segmentation by type, application, key players, and previous and current market scenarios. The report also collects the market’s precise data and forecasts by market experts. Also, it describes the study of this industry’s financial performance, investments, growth, innovation marks, and new product launches by the top companies and offers deep insights into the current market structure, competitive analysis based on key players, key driving forces, and restraints that affect the demand for growth, opportunities, and risks.

Furthermore, the post-COVID-19 pandemic’s effects on international market restrictions and a deep understanding of how the industry will recover, and strategies are also stated in the report. The competitive landscape has also been examined in detail to provide clarification of the competitive landscape.

This report also discloses the research based on methodologies that define price trend analysis of target companies, collection of data, statistics, target competitors, import-export, information, and previous years’ records based on market sales. Moreover, all the significant factors which influence the market such as small or medium business industry, macro-economic indicators, value chain analysis, and demand-side dynamics, with all the major business players have been explained in detail. This analysis is subject to modification if the key players and feasible analysis of market dynamics change.