Interactive Response Systems Market Size, Share, Growth, And Industry Analysis, By Type (Web Based System, Software/Cloud Based System, Hardware Based System), By Application (K-12 Education, High School, Higher Education), Regional Insights, and Forecast To 2032

Updated On: 22 April 2024

Report Overview

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The global interactive response systems market size was USD 10000 million in 2021. As per our research, the market is expected to reach USD 38650 million by 2028, exhibiting a CAGR of 20.9% during the forecast period. The COVID-19 pandemic has been unprecedented and staggering, with the experiencing lower-than-anticipated demand across all regions compared to pre-pandemic levels. The sudden rise in CAGR is attributable to the market’s growth and demand returning to pre-pandemic levels.

Interactive Response Systems (IRS) are computer systems that allow students and teachers to interact with each other and the system in real time. They can be used for assessment, classroom activities or to support students. The importance of interactive response systems lies in their ability to improve student engagement and learning by providing a more interactive experience in the classroom. IVR systems can handle large calls automatically.

For example, an IVR system can offer customers the option to wait in line, request a call back, or select automated service. It can also split calls evenly into iterations to increase efficiency. Using a rules engine to automate repetitive processes can help improve functionality, scalability, and customer experience. The use of two-tone and voice technology reduces the time in waiting and disconnection of each call. This has increased the volume of outgoing calls, which has led to the automation of routine operations, which helps improve agent efficiency.

COVID-19 Impact: COVID 19 will lead to reduced production due to labor shortage, which will reduce market growth

However, due to the recent outbreak of COVID-19, several industries have either temporarily suspended operations or are operating with reduced staff due to shutdowns and restrictions imposed by various regulatory agencies. Additionally, high costs associated with these facilities and maintenance equipment may hinder the market growth during the forecast period.

Latest Trends

"Integration of voice biometrics into IVR systems leading market expansion"

A recent trend observed in the market is the integration of voice biometrics into IVR systems. Voice biometrics is one on growing trends in interactive voice response development and innovation. The method of identifying and authenticating a caller based on these unique voice characteristics is called voice biometrics. Voice biometrics can increase security, convenience and personalization for callers and call centers. It also allows contact centers to tailor their services and offers to the caller's profile and interests.

Segmentation

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• By Type Analysis

According to type, the market can be segmented into Web Based System, Software/Cloud Based System, Hardware Based System. Web Based System is anticipated to be the leading segment.

• By Application Analysis

Based on application, the market can be divided into K-12 Education, High School, and Higher Education. K-12 Education will be the dominating segment.

Driving Factors

"Increase in the number of calls is driving the growth of the market  "

The call growth is driven by the CAGR of the interactive call answering market. The market for IVR systems has been driven by increased customer calls. The number of calls increased, making it difficult for agents to have sufficient cell exchange. As a result, companies are using IVR systems to manage the growing number of calls and improve customer relations. All interruption and waiting is reduced with voice technology and two-tone technology. As a result, there are now more outgoing calls, which lead to automation of tedious tasks, increase agent productivity and increase the market for IVR systems.

"Rising need for improvement in customer relationship management fuel the market growth"

The growing need for improvement in customer relationship management is enhancing the growth prospects of the global IVR system market. One of the major factors driving the global interactive response systems market growth is the increase in the number of customer calls. The use of two-tone and voice technology reduces the time in waiting and disconnection of each call. This has increased the volume of outgoing calls, which has led to the automation of routine operations, which helps improve agent efficiency. Moreover, increasing government funding for research and development of new technologies related to distance learning had a positive impact on growth during the forecast period. The K-12 education segment is expected to witness significant growth during the forecast period, largely due to increasing awareness of cyber security among schools in various regions, as well as increasing concerns about student safety after recess and after school.

Restraining Factors

"Lack of qualified professionals and low technology penetration may restrict the market growth"

Most IVRS are now designed to offer a wide variety of menu options, resulting in dissatisfied consumers. As a result, the company's reputation suffers. In addition, many exit menus cause significantly more disruption between callers due to long wait times. When you call customer service, customers are talking to a live person rather than a machine. Due to various irrelevant options, one limitation of the market is the complexity of IVRS. However, the market growth will be hindered by lack of qualified professionals, low technology penetration, strict regulations and others during the forecast period.

Regional Insights

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"North America will dominate the market during forecast period "

The North American market is expected to account for the largest share of revenue during the forecast period compared to other regional markets in the global interactive voice response market. During the forecast period, the North America market is expected to account for the largest interactive response systems market share of revenue. period Among other things, growth in activities of key market players such as product launches and product extensions will help drive the revenue of the interactive voice response market in this region.

For example, RTD's updated Next Ride IVR, an interactive voice response system, makes it easy to schedule a bus arrival time at a desired stop. Accessible by phone or online, the real-time system records delays on both bus and train systems and includes stop cancellations or disruptions. The Next Ride IVR now has more accurate speech recognition, allowing callers to interact with the system without using a voice keyboard.

Key Industry Players

"Key Players Focus on Partnerships to Gain a Competitive Advantage "

Prominent market players are making collaborative efforts by partnering with other companies to stay ahead of the competition. Many companies are also investing in new product launches to expand their product portfolio. Mergers and acquisitions are also among the key strategies used by players to expand their product portfolios.

List of Market Players Profiled

• Dell (U.S.)
• Macmillan Learning (U.S.)
• Option Technologies (U.S.)
• Promethean World (U.S.)
• Turning Technologies (U.S.)
• Elmo (Japan)
• KP1 (France)
• LLaborate (U.K.)
• BOXLIGHT (U.S.)
• QOMO (U.S.)
• Qwizdom (U.S.)
• SMART Technologies (Canada)
• Top Hat (Canada)

Report Coverage

This research profiles a report with extensive studies that take into description the firms that exist in the market affecting the forecasting period. With detailed studies done, it also offers a comprehensive analysis by inspecting the factors like segmentation, opportunities, industrial developments, trends, growth, size, share, and restraints. This analysis is subject to alteration if the key players and probable analysis of market dynamics change.