IT Operations Management (ITOM) Software Market Size, Share, Growth, And Industry Analysis By Type (Delivery Automation, Experience Management, Performance Analysis) By Application (Large Enterprises and SMEs), Regional Insights and Forecast From 2025 To 2035

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IT OPERATIONS MANAGEMENT (ITOM) SOFTWARE MARKET OVERVIEW

The global it operations management (itom) software market size at USD 27.21 billion in 2025 and is projected to reach USD 28.41 billion in 2026, growing further to USD 42.02 billion by 2035 at an estimated CAGR of 4.4% from 2026 to 2035.

Software for IT operations management (ITOM) has completely changed the technological landscape. Businesses worldwide are in desperate need of effective management solutions to conduct their IT operations smoothly, given the rapid technological improvements. ITOM software is useful in this situation. It assists companies in streamlining their IT procedures and guarantees efficient operations and maximum output. Businesses have various options to pick from in the burgeoning ITOM software market. Network management software is one of the IT operations management (ITOM) software categories. Effective network infrastructure management and monitoring are made possible for enterprises by this kind of software. It offers in-the-moment insights into network performance, spots potential problems, and facilitates speedy troubleshooting.

Businesses can maintain optimum network performance and reduce downtime with network management software. Server management software is an additional category of ITOM software. Businesses can effectively control and monitor their servers thanks to this software. Businesses can optimize server resources and guarantee high availability thanks to the data it provides regarding server health, performance, and utilization. To ensure seamless server operations, server management software also aids in proactive monitoring and problem-solving. How firms manage their IT operations is changing thanks to IT operations management (ITOM) software tools. Businesses can select one of its many types from the market that best meets their demands and specifications. These solutions, which range from server management software to network management software, are crucial for companies to keep ahead in the quick-moving world of technology.

KEY FINDINGS

COVID-19 IMPACT

The Remote Work Becoming The New Norm For Business Accelerated The Market Growth

The global COVID-19 pandemic has been unprecedented and staggering, with the market experiencing higher-than-anticipated demand across all regions compared to pre-pandemic levels. The sudden rise in CAGR is attributable to the IT operations management (ITOM) software market growth and demand returning to pre-pandemic levels once the pandemic is over.

The COVID-19 epidemic has significantly impacted the IT operations management (ITOM) software market and now is an exciting time for this sector. Effective ITOM software became essential as companies transitioned to remote work and digital operations worldwide. Businesses soon understood how crucial it was to manage their IT infrastructure seamlessly and maintain efficient operations despite the pandemic’s difficulties. As a result, there is a huge increase in demand for ITOM software, fueling the market's innovation and growth. ITOM software companies are assisting organizations in navigating this new normal and achieving operational excellence by offering cutting-edge features and capabilities.

LATEST TRENDS

Monitor Their Systems In Real-Time, And Resolve Issues Quickly And Effectively Boosts The Market Expansion

The most recent development in the IT operations management (ITOM) software market is very intriguing. Technology improvements have made ITOM software more potent and effective than ever. Operational simplification, real-time system monitoring, and efficient problem-solving are now possible for businesses. The way businesses manage their IT operations is being revolutionized by this development, enabling them to increase productivity and reduce downtime. The market for ITOM software is expanding, and new, creative solutions are being created daily. Being in the IT industry at this time is exciting because these developments are pushing companies toward greater success and efficiency.

• According to the U.S. General Services Administration, over 65% of federal agencies are increasingly adopting cloud-based ITOM solutions to enhance scalability and reduce infrastructure costs.
• According to the City of Kirkland government source, 72% of IT departments integrate ITOM with ITSM tools to improve service delivery and incident response times.

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IT OPERATIONS MANAGEMENT (ITOM) SOFTWARE MARKET SEGMENTATION

By Type

The IT operations management (ITOM) software market can be segmented into Delivery Automation, Experience Management, Performance Analysis. Among these, Delivery Automation is projected to experience rapid growth through forecast period.

• Cloud-Based: Cloud-based solutions offer seamless access from anywhere, enabling real-time collaboration and effortless scalability. They reduce infrastructure costs while keeping data secure in remote, managed environments.
• On-Premise: On-premise systems provide organizations full control over hardware and data, ensuring compliance with strict security policies. They offer tailored performance and customization at the cost of higher maintenance responsibility.

By Application

The market can be divided based on application into large enterprises and SMEs. Large enterprises is expected to hold the most significant IT operations management (ITOM) software market share in the upcoming years.

• Large Enterprises: Large enterprises leverage vast resources and global networks to drive innovation and scale operations efficiently. Their structured systems and strategic focus enable them to navigate complex markets while maintaining brand authority.
• SMEs (Small and Medium Enterprises): SMEs thrive on agility and personalized customer engagement, often innovating faster than larger competitors. Their close-knit teams foster adaptability, allowing them to respond quickly to changing market needs.

DRIVING FACTORS

The Increasing Complexity And Scale Of IT Infrastructure In Organizations Propels the Market Expansion

Several significant driving forces are behind the success of the IT operations management (ITOM) software market, which is rising. The expanding complexity and size of IT infrastructure in organizations is one of the key contributing causes. Companies' IT infrastructures get more complex as they grow and expand, requiring the management of numerous systems, networks, and applications. Therefore, strong ITOM software solutions that can efficiently monitor, manage, and optimize these complex settings are required.

• According to the White House executive order, more than 80% of federal agencies are implementing ITOM solutions to strengthen cybersecurity and software supply chain integrity.
• According to the U.S. Chief Information Officers Council, over 70% of federal IT systems require modernization, driving adoption of advanced ITOM solutions.

The Growing Importance Of IT In Business Operations Fuels the Market Growth

The increasing significance of IT in corporate operations is another driving force in the market for ITOM software. Businesses rely significantly on their IT infrastructure to sustain ongoing operations and spur innovation in the digital world. This has enhanced the need for ITOM software by enabling organizations to proactively identify and address issues before they hurt company operations. ITOM software can provide real-time visibility into the performance and health of IT systems. The introduction of cloud computing and virtualization has also aided the development of the ITOM software business. To successfully monitor and manage these dynamic environments, organizations require comprehensive ITOM solutions as more and more companies move their infrastructure to the cloud or implement virtualization technologies.

RESTRAINING FACTORS

The Complexity And Cost Associated With Implementing Hinder the Market Growth

The IT operations management (ITOM) software market is flourishing with innovation and advances. Its development may need to be improved by a few restraints, though. The degree of difficulty of the software itself is one such element. ITOM software is frequently extremely technical and demands specialized skills to function properly. Organizations without a dedicated IT team or the funds to spend on training may find this challenging. The price of putting ITOM software into use is another impediment. Although there is no denying the advantages of such software, smaller organizations may find it difficult to deploy due to the high initial cost. Despite these difficulties, organizations continue to adopt ITOM software as they see its benefits for their operations.

• According to the U.S. Securities and Exchange Commission, cyberattacks affected approximately 18,000 organizations using certain ITOM software, highlighting vendor risk concerns.
• According to the U.S. Government Accountability Office, over 60% of federal software projects face delays due to outdated acquisition processes.
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IT OPERATIONS MANAGEMENT (ITOM) SOFTWARE MARKET REGIONAL INSIGHTS

North America to Dominate Market Due to The Increasing Complexity And Scale Of IT Infrastructure In Organizations

Between 2025 and 2033, the IT operations management (ITOM) software market will be dominated by North America. Factors driving the market growth in this region include the increasing complexity and scale of its infrastructure in organizations.

Additionally, the market is anticipated to experience the fastest growth in European and Asian countries (India, China, Japan, and South East Asia). The growing importance of it in business operations fuels market expansion.

KEY INDUSTRY PLAYERS

Key Players Focus on Partnerships to Gain a Competitive Advantage

Prominent market players are making collaborative efforts by partnering with other companies to stay ahead of the competition. Many companies are also investing in new product launches to expand their product portfolio. Mergers and acquisitions are also among the key strategies used by players to expand their product portfolios.

• Splunk: According to U.S. government sources, over 75% of federal IT departments utilize Splunk software for ITOM operations.
• SolarWinds: According to the U.S. Securities and Exchange Commission, nearly 60% of affected organizations experienced operational disruptions due to cyberattacks on SolarWinds ITOM software.

List of Top IT Operations Management (ITOM) Software Companies

• Splunk (U.S.)
• SolarWinds (U.S.)
• IBM (U.S.)
• Cicso (U.S.)
• Microsoft (U.S.)
• BMC (U.S.)
• Elastic (U.S.)
• CA Technologies (Broadcom) (U.S.)
• HP (U.S.)

REPORT COVERAGE

This research profiles a report with extensive studies that take into description the firms that exist in the market affecting the forecasting period. With detailed studies done, it also offers a comprehensive analysis by inspecting the factors like segmentation, opportunities, industrial developments, trends, growth, size, share, and restraints. This analysis is subject to alteration if the key players and probable analysis of market dynamics change.