Smartphone Repair Market Size, Share, Growth, and Industry Analysis, By Type (Battery Repair and Replacement, Screen Repair and Replacement, Camera Repair and Replacement, Others), By Application (Brick-and-Mortar Store & Company-Operated Service Centres) and Regional Insight and Forecast to 2032

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SMARTPHONE REPAIR MARKET OVERVIEW

The Smartphone Repair Market size valued at approximately USD 4.92 billion in 2024 and is expected to reach USD 12.57 billion by 2032, growing at a compound annual growth rate (CAGR) of about 12.4% from 2024 to 2032.

The smartphone repair sector has expanded remarkably, with people increasingly depending on mobile devices for almost all aspects of their lives. The increase in the usage of smartphones has come with certain problems, such as broken screens, battery issues, and software disconnects, thereby raising the need for services that can repair devices. This market largely comprises both service providers licensed by manufacturers and unsanctioned repair shops that are able to carry out varying degrees of surgery, from basic repairs to screen changes and motherboard fixes. The ongoing rise in smartphone technological advancement is also accompanied by a rise in repair solutions that focus on low cost, high convenience, and recyclability of old parts.

COVID-19 IMPACT

Smartphone Repair Industry Had a positive impact Due to supply chain issues during COVID-19 Pandemic

The global COVID-19 pandemic has been unprecedented and staggering, with the market experiencing Higher-than-anticipated demand across all regions compared to pre-pandemic levels. The sudden market growth reflected by the rise in CAGR is attributable to the market’s growth and demand returning to pre-pandemic levels.

The pandemic has positively influenced the growth of the smartphone repair industry, as more consumers embraced the use of smartphones for communication and remote learning. With restrictions implemented on access to new smartphones due to supply chain issues, the public opted for enhancement of existent smartphones by repairing rather than buying new ones. Thus, the demand for upholding these devices skyrocketed, more so towards the OPC and contactless repair treatments. The importance of low-cost repair techniques was also realized, especially during the pandemic, making it a contributor to the growth of the market in the future.

LATEST TREND

The mobile phone market growth includes refurbished devices and repairs

As the market for mobile phones expands, it has also experienced changes such as environmentally responsive repairs, application of state-of-the-art diagnostic equipment, and emergence of mobile repair facilities. One trend that stands out is the increasing proliferation of refurbished smartphones, especially among the cost-sensitive and sustainable-seeking consumers. Repair outlets now provide refurbishment services, enabling devices to be sold at affordable rates without having to cause a lot of e-waste. This has generated another source of income and demonstrates the market’s incorporation of the circular economy trends.

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SMARTPHONE REPAIR MARKET SEGMENTATION

By Type

Based on Type, the global market can be categorized into Battery Repair and Replacement, Screen Repair and Replacement, Camera Repair and Replacement, Others

• Battery Repair and Replacement: There is a great coziness of inbuilt batteries in the smartphones, and their improvisation has made it easy to hold the phone. This did, however, bring problems since battery-related issues were some of the most faced problems amongst the smart phone users. This is because people had to repair and redesign phones that were currently in use. They could not throw the whole device monitory system skin smart because it was fearing a damage of half of it.

• Screen Repair and Replacement: One of the most common reasons to bring a phone for repair is screen damage, including cracks and problems with touch sensitivity, as most mobile phone displays nowadays are made of glass, which is easily breakable. A comparison of prices of repair services showed that all original and non-original screen replacements with their installation are offered by repair services. This segment is blooming because such users don't want to be complicated with their devices with a high price for restoring their look.

• Camera Repair and Replacement: A lot of users with large-screen smartphones seldom use the built-in cameras and rely on the smartphone's camera, which faces some drawbacks, such as the lens dent or software bugs, since all the action pictures are done using the camera. Reinforcement services in this sphere tend to service certain investigations primarily aimed at finding and correcting such defects in order to help the clients minimize image retrieval failures. Taking pictures with smart devices has become prevalent; hence, this segment has become important.

• Others: This section entails repair work for such issues as faulty speakers, broken charging ports, and issues encountered with software. It also includes different types of problems that interfere with the normal user’s interaction with the device. With the increasing sophistication of mobile devices, more and more people require advanced-level repair services in this section.

By Application

Based on application, the global market can be categorized into Brick-and-Mortar Store & Company-Operated Service Centres

• Brick-and-Mortar Store Brick-and-mortar stores offer convenient, on-the-spot smartphone repair services, catering to customers who prefer face-to-face interactions. These stores often provide a wide range of repair options, from minor fixes to major hardware replacements. Their accessibility and quick turnaround time make them a popular choice for immediate repairs.

• Company-Operated Service Centres Company-operated service centers focus on providing authorized repair services using genuine parts and standardized processes. They are trusted for high-quality repairs and warranties, ensuring customer satisfaction. These centers often cater to complex repairs and software updates, maintaining brand reliability.

MARKET DYNAMICS

Market dynamics include driving and restraining factors, opportunities and challenges stating the market conditions.

Driving Factors

 Increasing Smartphone Usage and Dependency

The increasing demand for repair services is also founded on the fact that people use smartphones for various tasks like communicating, working and even entertainment purposes. Since these devices have become a part and parcel of every day’s activities, users would rather fix a problem than buy a new one so that they do not incur extra costs. This phenomenon creates a need for cheaper and better repair strategies.

 Rising Cost of New Smartphones

The high costs of buying new smartphones compel many customers to shift towards repairing broken devices rather than buying new ones. Damaged parts such as screens or batteries can be repaired and replaced at a much lower cost. This factor in particular, enhances repair market to a great extent, especially for the price sensitive audience.

Restraining Factor

Limited availability of real spare parts hinders market growth and trust

One of the obstructing elements is the inability to source real spare parts, particularly for smartphones that are new or rare. This causes a surge in repair pricing and averts the customer from prolonging their repair waiting time. It also motivates a section of the clients to go for illegal dealers, thus affecting the Smartphone repair market growth and the trust in the market’s players.

Opportunity

The growing demand for eco-friendly services drives smartphone repair market growth

The contemporary society’s emphasis on environmental cleanliness provides a great opportunity to the repair market for smartphones. This is so because there is a growing demand for green alternatives, and hence one way of offering these alternatives is through offering refurbishment and recycling services. These services help to not only burn the lifespan of devices but also call forward the customers who are eco-friendly, thus enabling the growth of the market. Moreover, e-waste initiatives undertaken through supportive policies of governments and incentives of several initiatives reinforce this advantage.

Challenge

Smartphone market growth is hindered by complex repairs and part accessibility

The growing sophistication of mobile phones is one of the issues troubling the repair market for smartphones. The technological advancements in the devices, together with the elaborate designs and complications of the components used in the devices, have made repairs require special skills and equipment. This inflates costs of repairs and limits accessibility of repairs targeted, especially by the third-party providers. To add on that, the persistent challenge of accessing the original parts for the repairs has also remained an issue that affects the quality of services offered and its patrons.

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SMARTPHONE REPAIR MARKET REGIONAL INSIGHTS

• North America

North America leads the smartphone repair market because of the high affordability and advanced technological acceptance of its users. Moreover, a high density of repair shops, both franchise and independent, with efficient services is present in the region. The United States Smartphone Repair Market bears an equally proportionate weight of this demand owing to the above cost-effective repair solutions and longevity of devices. Also, the advanced technologies in repairs and turning to refurbishment by the people in the U.S. are also responsible for the enlargement of the market.

• Europe

Europe enhances the smartphone repair market growth with progress towards more repair solutions that are sustainable and environmentally friendly. The demand for more refurbished and recycled equipment and, consequently, repair services is as a result of more circular economy activities in the region. Besides, very high smartphone penetration across European countries tends to result in an incessant need for repair and replacement of the smartphones. There are also laws regulating e-waste management and consumer rights, which assist in developing the European smartphone repair sector.

• Asia

The smartphone repair market in Asia is primarily influenced by the large number of smartphone users and manufacturers present. Countries like China, India, and Japan have a very high market needing affordable options for repair of broken or non-functional devices. Repair services are highly convenient courtesy of the existing local and foreign repair service providers. Furthermore, the emphasis on innovation and the growing levels of disposable incomes within the Asian market also exacerbate the need for smartphone repair services.

KEY INDUSTRY PLAYERS

Smartphone repair market growth driven by competition, innovation, and service expansion

Leading players in the smartphone repair market, such as global brands and local repair service providers, are changing the dynamics of the market through competition and innovation. The likes of Apple and Samsung have built service centers that guarantee a repair of high-quality and original parts. The expansion of third-party repair companies also offers a chance for better pricing and efficient service delivery. All of these actors in the market induce growth through the deployment of sophisticated repair facilities, providing solutions like refurbishment that are less harmful to the environment, and improving the availability of services like repair on demand, to mention but a few.

List of Top Smartphone Repair Companies

• Apple: United States
• Samsung Electronics: South Korea
• HTC Corporation: Taiwan
• LG Electronics: South Korea
• Motorola: United States

KEY INDUSTRY DEVELOPMENTS

October 2023: A recent industrial development in the smartphone repair market is the increasing focus on repair services driven by the surge in second-hand smartphone usage. Notably, Chinese panel manufacturers have dominated the supply for repair markets, particularly for iPhones. This trend, reported by TrendForce in October 2023, highlights how repair services are now a significant segment, with approximately 16.2% of overall smartphone panel shipments being driven by repair demands

REPORT COVERAGE

The study encompasses a comprehensive SWOT analysis and provides insights into future developments within the market. It examines various factors that contribute to the growth of the market, exploring a wide range of market categories and potential applications that may impact its trajectory in the coming years. The analysis takes into account both current trends and historical turning points, providing a holistic understanding of the market's components and identifying potential areas for growth.

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