BPO Market Size, Share, Growth, and Industry Analysis, By Type (onshore outsourcing and offshore outsourcing), By Application (BFSI, government, e-commerce, retail & logistics, telecom, healthcare and others), and Regional Insights and Forecast to 2032

Last Updated: 14 July 2025
SKU ID: 28163927
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Detailed TOC of Global BPO Market Research Report 2024

  1. 1 Report Overview
    1. Study Scope
    2. Market Analysis by Type
      1. Global BPO Market Size Growth Rate by Type: 2019 VS 2024 VS 2032
      2. Onshore Outsourcing
      3. Offshore Outsourcing
    3. Market by Application
      1. Global BPO Market Growth by Application: 2019 VS 2024 VS 2032
      2. BFSI
      3. Government
      4. E-commerce
      5. Retail & Logistics
      6. Telecom
      7. Healthcare
      8. Others
    4. Study Objectives
    5. Years Considered
    6. Years Considered
  2. Global Growth Trends
    1. Global BPO Market Perspective (2019-2032)
    2. BPO Growth Trends by Region
      1. Global BPO Market Size by Region: 2019 VS 2024 VS 2032
      2. BPO Historic Market Size by Region (2019-2024)
      3. BPO Forecasted Market Size by Region (2025-2032)
    3. BPO Market Dynamics
      1. BPO Industry Trends
      2. BPO Market Drivers
      3. BPO Market Challenges
      4. BPO Market Restraints
  3. Competition Landscape by Key Players
    1. Global Top BPO Players by Revenue
      1. Global Top BPO Players by Revenue (2019-2024)
      2. Global BPO Revenue Market Share by Players (2019-2024)
    2. Global BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3. Players Covered: Ranking by BPO Revenue
    4. Global BPO Market Concentration Ratio
      1. Global BPO Market Concentration Ratio (CR5 and HHI)
      2. Global Top 10 and Top 5 Companies by BPO Revenue in 2024
    5. BPO Key Players Head office and Area Served
    6. Key Players BPO Product Solution and Service
    7. Date of Enter into BPO Market
    8. Mergers & Acquisitions, Expansion Plans
  4. BPO Breakdown Data by Type
    1. Global BPO Historic Market Size by Type (2019-2024)
    2. Global BPO Forecasted Market Size by Type (2025-2032)
  5. BPO Breakdown Data by Application
    1. Global BPO Historic Market Size by Application (2019-2024)
    2. Global BPO Forecasted Market Size by Application (2025-2032)
  6. North America
    1. North America BPO Market Size (2019-2032)
    2. North America BPO Market Growth Rate by Country: 2019 VS 2024 VS 2032
    3. North America BPO Market Size by Country (2019-2024)
    4. North America BPO Market Size by Country (2025-2032)
    5. United States
    6. Canada
  7. Europe
    1. Europe BPO Market Size (2019-2032)
    2. Europe BPO Market Growth Rate by Country: 2019 VS 2024 VS 2032
    3. Europe BPO Market Size by Country (2019-2024)
    4. Europe BPO Market Size by Country (2025-2032)
    5. Germany
    6. France
    7. U.K.
    8. Italy
    9. Russia
    10. Nordic Countries
  8. Asia-Pacific
    1. Asia-Pacific BPO Market Size (2019-2032)
    2. Asia-Pacific BPO Market Growth Rate by Region: 2019 VS 2024 VS 2032
    3. Asia-Pacific BPO Market Size by Region (2019-2024)
    4. Asia-Pacific BPO Market Size by Region (2025-2032)
    5. China
    6. Japan
    7. South Korea
    8. Southeast Asia
    9. India
    10. Australia
  9. Latin America
    1. Latin America BPO Market Size (2019-2032)
    2. Latin America BPO Market Growth Rate by Country: 2019 VS 2024 VS 2032
    3. Latin America BPO Market Size by Country (2019-2024)
    4. Latin America BPO Market Size by Country (2025-2032)
    5. Mexico
    6. Brazil
  10. Middle East & Africa
    1. Middle East & Africa BPO Market Size (2019-2032)
    2. Middle East & Africa BPO Market Growth Rate by Country: 2019 VS 2024 VS 2032
    3. Middle East & Africa BPO Market Size by Country (2019-2024)
    4. Middle East & Africa BPO Market Size by Country (2025-2032)
    5. Turkey
    6. Saudi Arabia
    7. UAE
  11. Key Players Profiles
    1. Accenture
      1. Accenture Company Detail
      2. Accenture Business Overview
      3. Accenture BPO Introduction
      4. Accenture Revenue in BPO Business (2019-2024)
      5. Accenture Recent Development
    2. Catalent
      1. Catalent Company Detail
      2. Catalent Business Overview
      3. Catalent BPO Introduction
      4. Catalent Revenue in BPO Business (2019-2024)
      5. Catalent Recent Development
    3. Arvato
      1. Arvato Company Detail
      2. Arvato Business Overview
      3. Arvato BPO Introduction
      4. Arvato Revenue in BPO Business (2019-2024)
      5. Arvato Recent Development
    4. HCL
      1. HCL Company Detail
      2. HCL Business Overview
      3. HCL BPO Introduction
      4. HCL Revenue in BPO Business (2019-2024)
      5. HCL Recent Development
    5. Cognizant
      1. Cognizant Company Detail
      2. Cognizant Business Overview
      3. Cognizant BPO Introduction
      4. Cognizant Revenue in BPO Business (2019-2024)
      5. Cognizant Recent Development
    6. IBM
      1. IBM Company Detail
      2. IBM Business Overview
      3. IBM BPO Introduction
      4. IBM Revenue in BPO Business (2019-2024)
      5. IBM Recent Development
    7. Atento
      1. Atento Company Detail
      2. Atento Business Overview
      3. Atento BPO Introduction
      4. Atento Revenue in BPO Business (2019-2024)
      5. Atento Recent Development
    8. TeleTech Holdings
      1. TeleTech Holdings Company Detail
      2. TeleTech Holdings Business Overview
      3. TeleTech Holdings BPO Introduction
      4. TeleTech Holdings Revenue in BPO Business (2019-2024)
      5. TeleTech Holdings Recent Development
    9. Serco
      1. Serco Company Detail
      2. Serco Business Overview
      3. Serco BPO Introduction
      4. Serco Revenue in BPO Business (2019-2024)
      5. Serco Recent Development
    10. Sitel Group
      1. Sitel Group Company Detail
      2. Sitel Group Business Overview
      3. Sitel Group BPO Introduction
      4. Sitel Group Revenue in BPO Business (2019-2024)
      5. Sitel Group Recent Development
    11. Alorica
      1. Alorica Company Detail
      2. Alorica Business Overview
      3. Alorica BPO Introduction
      4. Alorica Revenue in BPO Business (2019-2024)
      5. Alorica Recent Development
    12. Webhelp
      1. Webhelp Company Detail
      2. Webhelp Business Overview
      3. Webhelp BPO Introduction
      4. Webhelp Revenue in BPO Business (2019-2024)
      5. Webhelp Recent Development
    13. Amdocs
      1. Amdocs Company Detail
      2. Amdocs Business Overview
      3. Amdocs BPO Introduction
      4. Amdocs Revenue in BPO Business (2019-2024)
      5. Amdocs Recent Development
    14. Transcom
      1. Transcom Company Detail
      2. Transcom Business Overview
      3. Transcom BPO Introduction
      4. Transcom Revenue in BPO Business (2019-2024)
      5. Transcom Recent Development
    15. Comdata
      1. Comdata Company Detail
      2. Comdata Business Overview
      3. Comdata BPO Introduction
      4. Comdata Revenue in BPO Business (2019-2024)
      5. Comdata Recent Development
    16. Intrado
      1. Intrado Company Detail
      2. Intrado Business Overview
      3. Intrado BPO Introduction
      4. Intrado Revenue in BPO Business (2019-2024)
      5. Intrado Recent Development
    17. Infosys BPM
      1. Infosys BPM Company Detail
      2. Infosys BPM Business Overview
      3. Infosys BPM BPO Introduction
      4. Infosys BPM Revenue in BPO Business (2019-2024)
      5. Infosys BPM Recent Development
    18. StarTek Inc
      1. StarTek Inc Company Detail
      2. StarTek Inc Business Overview
      3. StarTek Inc BPO Introduction
      4. StarTek Inc Revenue in BPO Business (2019-2024)
      5. StarTek Inc Recent Development
    19. Parexel
      1. Parexel Company Detail
      2. Parexel Business Overview
      3. Parexel BPO Introduction
      4. Parexel Revenue in BPO Business (2019-2024)
      5. Parexel Recent Development
    20. Boehringer Ingelheim
      1. Boehringer Ingelheim Company Detail
      2. Boehringer Ingelheim Business Overview
      3. Boehringer Ingelheim BPO Introduction
      4. Boehringer Ingelheim Revenue in BPO Business (2019-2024)
      5. Boehringer Ingelheim Recent Development
    21. Charles Rivers
      1. Charles Rivers Company Detail
      2. Charles Rivers Business Overview
      3. Charles Rivers BPO Introduction
      4. Charles Rivers Revenue in BPO Business (2019-2024)
      5. Charles Rivers Recent Development
    22. Beyondsoft Corporation
      1. Beyondsoft Corporation Company Detail
      2. Beyondsoft Corporation Business Overview
      3. Beyondsoft Corporation BPO Introduction
      4. Beyondsoft Corporation Revenue in BPO Business (2019-2024)
      5. Beyondsoft Corporation Recent Development
    23. Teleperformance SA
      1. Teleperformance SA Company Detail
      2. Teleperformance SA Business Overview
      3. Teleperformance SA BPO Introduction
      4. Teleperformance SA Revenue in BPO Business (2019-2024)
      5. Teleperformance SA Recent Development
    24. Sykes
      1. Sykes Company Detail
      2. Sykes Business Overview
      3. Sykes BPO Introduction
      4. Sykes Revenue in BPO Business (2019-2024)
      5. Sykes Recent Development
    25. Transcosmos
      1. Transcosmos Company Detail
      2. Transcosmos Business Overview
      3. Transcosmos BPO Introduction
      4. Transcosmos Revenue in BPO Business (2019-2024)
      5. Transcosmos Recent Development
    26. Majorel
      1. Majorel Company Detail
      2. Majorel Business Overview
      3. Majorel BPO Introduction
      4. Majorel Revenue in BPO Business (2019-2024)
      5. Majorel Recent Development
    27. HL95
      1. HL95 Company Detail
      2. HL95 Business Overview
      3. HL95 BPO Introduction
      4. HL95 Revenue in BPO Business (2019-2024)
      5. HL95 Recent Development
    28. Northking Information Technology
      1. Northking Information Technology Company Detail
      2. Northking Information Technology Business Overview
      3. Northking Information Technology BPO Introduction
      4. Northking Information Technology Revenue in BPO Business (2019-2024)
      5. Northking Information Technology Recent Development
    29. Taiying Technology Group
      1. Taiying Technology Group Company Detail
      2. Taiying Technology Group Business Overview
      3. Taiying Technology Group BPO Introduction
      4. Taiying Technology Group Revenue in BPO Business (2019-2024)
      5. Taiying Technology Group Recent Development
    30. Shijihengtong Technology
      1. Shijihengtong Technology Company Detail
      2. Shijihengtong Technology Business Overview
      3. Shijihengtong Technology BPO Introduction
      4. Shijihengtong Technology Revenue in BPO Business (2019-2024)
      5. Shijihengtong Technology Recent Development
  12. Analyst's Viewpoints/Conclusions
  13. Appendix
    1. Research Methodology
      1. Methodology/Research Approach
      2. Data Source
    2. Disclaimer
    3. Author Details