Cloud IT Service Management (ITSM) Market Size, Share, Growth, and Industry Analysis, By Type (Service Portfolio Management, Configuration & Change Management, and Operations & Performance Management), By Application (BFSI, IT & Telecommunication, and Retail & Consumer Goods), and Regional Insights and Forecast to 2033

Last Updated: 14 July 2025
SKU ID: 27424546
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Detailed TOC of Global Cloud IT Service Management (ITSM) Market Research Report 2033
  1. 1 Report Overview
    1. Study Scope
    2. Market Analysis by Type
      1. Global Cloud IT Service Management (ITSM) Market Size Growth Rate by Type: 2020 VS 2025 VS 2033
      2. Service Portfolio Management
      3. Configuration & Change Management
      4. Operations & Performance Management
    3. Market by Application
      1. Global Cloud IT Service Management (ITSM) Market Growth by Application: 2020 VS 2025 VS 2033
      2. BFSI
      3. IT & Telecommunication
      4. Retail & Consumer Goods
    4. Study Objectives
    5. Years Considered
    6. Years Considered
  2. Global Growth Trends
    1. Global Cloud IT Service Management (ITSM) Market Perspective (2020-2033)
    2. Cloud IT Service Management (ITSM) Growth Trends by Region
      1. Global Cloud IT Service Management (ITSM) Market Size by Region: 2020 VS 2025 VS 2033
      2. Cloud IT Service Management (ITSM) Historic Market Size by Region (2020-2025)
      3. Cloud IT Service Management (ITSM) Forecasted Market Size by Region (2025-2033)
    3. Cloud IT Service Management (ITSM) Market Dynamics
      1. Cloud IT Service Management (ITSM) Industry Trends
      2. Cloud IT Service Management (ITSM) Market Drivers
      3. Cloud IT Service Management (ITSM) Market Challenges
      4. Cloud IT Service Management (ITSM) Market Restraints
  3. Competition Landscape by Key Players
    1. Global Top Cloud IT Service Management (ITSM) Players by Revenue
      1. Global Top Cloud IT Service Management (ITSM) Players by Revenue (2020-2025)
      2. Global Cloud IT Service Management (ITSM) Revenue Market Share by Players (2020-2025)
    2. Global Cloud IT Service Management (ITSM) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3. Players Covered: Ranking by Cloud IT Service Management (ITSM) Revenue
    4. Global Cloud IT Service Management (ITSM) Market Concentration Ratio
      1. Global Cloud IT Service Management (ITSM) Market Concentration Ratio (CR5 and HHI)
      2. Global Top 10 and Top 5 Companies by Cloud IT Service Management (ITSM) Revenue in 2025
    5. Cloud IT Service Management (ITSM) Key Players Head office and Area Served
    6. Key Players Cloud IT Service Management (ITSM) Product Solution and Service
    7. Date of Enter into Cloud IT Service Management (ITSM) Market
    8. Mergers & Acquisitions, Expansion Plans
  4. Cloud IT Service Management (ITSM) Breakdown Data by Type
    1. Global Cloud IT Service Management (ITSM) Historic Market Size by Type (2020-2025)
    2. Global Cloud IT Service Management (ITSM) Forecasted Market Size by Type (2025-2033)
  5. Cloud IT Service Management (ITSM) Breakdown Data by Application
    1. Global Cloud IT Service Management (ITSM) Historic Market Size by Application (2020-2025)
    2. Global Cloud IT Service Management (ITSM) Forecasted Market Size by Application (2025-2033)
  6. North America
    1. North America Cloud IT Service Management (ITSM) Market Size (2020-2033)
    2. North America Cloud IT Service Management (ITSM) Market Growth Rate by Country: 2020 VS 2025 VS 2033
    3. North America Cloud IT Service Management (ITSM) Market Size by Country (2020-2025)
    4. North America Cloud IT Service Management (ITSM) Market Size by Country (2025-2033)
    5. United States
    6. Canada
  7. Europe
    1. Europe Cloud IT Service Management (ITSM) Market Size (2020-2033)
    2. Europe Cloud IT Service Management (ITSM) Market Growth Rate by Country: 2020 VS 2025 VS 2033
    3. Europe Cloud IT Service Management (ITSM) Market Size by Country (2020-2025)
    4. Europe Cloud IT Service Management (ITSM) Market Size by Country (2025-2033)
    5. Germany
    6. France
    7. U.K.
    8. Italy
    9. Russia
    10. Nordic Countries
  8. Asia-Pacific
    1. Asia-Pacific Cloud IT Service Management (ITSM) Market Size (2020-2033)
    2. Asia-Pacific Cloud IT Service Management (ITSM) Market Growth Rate by Region: 2020 VS 2025 VS 2033
    3. Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Region (2020-2025)
    4. Asia-Pacific Cloud IT Service Management (ITSM) Market Size by Region (2025-2033)
    5. China
    6. Japan
    7. South Korea
    8. Southeast Asia
    9. India
    10. Australia
  9. Latin America
    1. Latin America Cloud IT Service Management (ITSM) Market Size (2020-2033)
    2. Latin America Cloud IT Service Management (ITSM) Market Growth Rate by Country: 2020 VS 2025 VS 2033
    3. Latin America Cloud IT Service Management (ITSM) Market Size by Country (2020-2025)
    4. Latin America Cloud IT Service Management (ITSM) Market Size by Country (2025-2033)
    5. Mexico
    6. Brazil
  10. Middle East & Africa
    1. Middle East & Africa Cloud IT Service Management (ITSM) Market Size (2020-2033)
    2. Middle East & Africa Cloud IT Service Management (ITSM) Market Growth Rate by Country: 2020 VS 2025 VS 2033
    3. Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Country (2020-2025)
    4. Middle East & Africa Cloud IT Service Management (ITSM) Market Size by Country (2025-2033)
    5. Turkey
    6. Saudi Arabia
    7. UAE
  11. Key Players Profiles
    1. ServiceNow
      1. ServiceNow Company Detail
      2. ServiceNow Business Overview
      3. ServiceNow Cloud IT Service Management (ITSM) Introduction
      4. ServiceNow Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. ServiceNow Recent Development
    2. HPE
      1. HPE Company Detail
      2. HPE Business Overview
      3. HPE Cloud IT Service Management (ITSM) Introduction
      4. HPE Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. HPE Recent Development
    3. IBM
      1. IBM Company Detail
      2. IBM Business Overview
      3. IBM Cloud IT Service Management (ITSM) Introduction
      4. IBM Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. IBM Recent Development
    4. BMC Software
      1. BMC Software Company Detail
      2. BMC Software Business Overview
      3. BMC Software Cloud IT Service Management (ITSM) Introduction
      4. BMC Software Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. BMC Software Recent Development
    5. CA Technologies
      1. CA Technologies Company Detail
      2. CA Technologies Business Overview
      3. CA Technologies Cloud IT Service Management (ITSM) Introduction
      4. CA Technologies Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. CA Technologies Recent Development
    6. Cherwell Software
      1. Cherwell Software Company Detail
      2. Cherwell Software Business Overview
      3. Cherwell Software Cloud IT Service Management (ITSM) Introduction
      4. Cherwell Software Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Cherwell Software Recent Development
    7. Ivanti
      1. Ivanti Company Detail
      2. Ivanti Business Overview
      3. Ivanti Cloud IT Service Management (ITSM) Introduction
      4. Ivanti Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Ivanti Recent Development
    8. Citrix Systems
      1. Citrix Systems Company Detail
      2. Citrix Systems Business Overview
      3. Citrix Systems Cloud IT Service Management (ITSM) Introduction
      4. Citrix Systems Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Citrix Systems Recent Development
    9. Hornbill
      1. Hornbill Company Detail
      2. Hornbill Business Overview
      3. Hornbill Cloud IT Service Management (ITSM) Introduction
      4. Hornbill Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Hornbill Recent Development
    10. Axios Systems
      1. Axios Systems Company Detail
      2. Axios Systems Business Overview
      3. Axios Systems Cloud IT Service Management (ITSM) Introduction
      4. Axios Systems Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Axios Systems Recent Development
    11. Efecte
      1. Efecte Company Detail
      2. Efecte Business Overview
      3. Efecte Cloud IT Service Management (ITSM) Introduction
      4. Efecte Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Efecte Recent Development
    12. ManageEngine
      1. ManageEngine Company Detail
      2. ManageEngine Business Overview
      3. ManageEngine Cloud IT Service Management (ITSM) Introduction
      4. ManageEngine Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. ManageEngine Recent Development
    13. EasyVista
      1. EasyVista Company Detail
      2. EasyVista Business Overview
      3. EasyVista Cloud IT Service Management (ITSM) Introduction
      4. EasyVista Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. EasyVista Recent Development
    14. Atlassian
      1. Atlassian Company Detail
      2. Atlassian Business Overview
      3. Atlassian Cloud IT Service Management (ITSM) Introduction
      4. Atlassian Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Atlassian Recent Development
    15. Alemba
      1. Alemba Company Detail
      2. Alemba Business Overview
      3. Alemba Cloud IT Service Management (ITSM) Introduction
      4. Alemba Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Alemba Recent Development
    16. SysAid
      1. SysAid Company Detail
      2. SysAid Business Overview
      3. SysAid Cloud IT Service Management (ITSM) Introduction
      4. SysAid Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. SysAid Recent Development
    17. Microsoft
      1. Microsoft Company Detail
      2. Microsoft Business Overview
      3. Microsoft Cloud IT Service Management (ITSM) Introduction
      4. Microsoft Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Microsoft Recent Development
    18. LogMein
      1. LogMein Company Detail
      2. LogMein Business Overview
      3. LogMein Cloud IT Service Management (ITSM) Introduction
      4. LogMein Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. LogMein Recent Development
    19. Micro Focus
      1. Micro Focus Company Detail
      2. Micro Focus Business Overview
      3. Micro Focus Cloud IT Service Management (ITSM) Introduction
      4. Micro Focus Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Micro Focus Recent Development
    20. Freshworks
      1. Freshworks Company Detail
      2. Freshworks Business Overview
      3. Freshworks Cloud IT Service Management (ITSM) Introduction
      4. Freshworks Revenue in Cloud IT Service Management (ITSM) Business (2020-2025)
      5. Freshworks Recent Development
  12. Analyst's Viewpoints/Conclusions
  13. Appendix
    1. Research Methodology
      1. Methodology/Research Approach
      2. Data Source
    2. Disclaimer
    3. Author Details