IT Service Management (ITSM) Software Market Size, Share, Growth, and Global Industry Analysis by Type (Cloud-Based and On-Premises) By Application (SMEs and Large Enterprises), Covid-19 Impact, Latest Trends, Segmentation, Driving Factors, Restraining Factors, Key Industry Players, Regional Insights and Forecast From 2025 To 2033

Last Updated: 14 July 2025
SKU ID: 26335176
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Detailed TOC of Global IT Service Management (ITSM) Software Market Research Report 2025 To 2033

  1.  Report Overview
    1. Study Scope
    2. Market Analysis by Type
      1. Global IT Service Management (ITSM) Software Market Size Growth Rate by Type: 2024 VS 2025 VS 2033
      2. Cloud-Based
      3. On-Premises
    3. Market by Application
      1. Global IT Service Management (ITSM) Software Market Growth by Application: 2024 VS 2025 VS 2033
      2. SMEs
      3. Large Enterprises
    4. Study Objectives
    5. Years Considered
    6. Years Considered
  2. Global Growth Trends
    1. Global IT Service Management (ITSM) Software Market Perspective (2024-2033)
    2. IT Service Management (ITSM) Software Growth Trends by Region
      1. Global IT Service Management (ITSM) Software Market Size by Region: 2024 VS 2025 VS 2033
      2. IT Service Management (ITSM) Software Historic Market Size by Region (2024-2025)
      3. IT Service Management (ITSM) Software Forecasted Market Size by Region (2025-2033)
    3. IT Service Management (ITSM) Software Market Dynamics
      1. IT Service Management (ITSM) Software Industry Trends
      2. IT Service Management (ITSM) Software Market Drivers
      3. IT Service Management (ITSM) Software Market Challenges
      4. IT Service Management (ITSM) Software Market Restraints
  3. Competition Landscape by Key Players
    1. Global Top IT Service Management (ITSM) Software Players by Revenue
      1. Global Top IT Service Management (ITSM) Software Players by Revenue (2024-2025)
      2. Global IT Service Management (ITSM) Software Revenue Market Share by Players (2024-2025)
    2. Global IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3. Players Covered: Ranking by IT Service Management (ITSM) Software Revenue
    4. Global IT Service Management (ITSM) Software Market Concentration Ratio
      1. Global IT Service Management (ITSM) Software Market Concentration Ratio (CR5 and HHI)
      2. Global Top 10 and Top 5 Companies by IT Service Management (ITSM) Software Revenue in 2025
    5. IT Service Management (ITSM) Software Key Players Head office and Area Served
    6. Key Players IT Service Management (ITSM) Software Product Solution and Service
    7. Date of Enter into IT Service Management (ITSM) Software Market
    8. Mergers & Acquisitions, Expansion Plans
  4. IT Service Management (ITSM) Software Breakdown Data by Type
    1. Global IT Service Management (ITSM) Software Historic Market Size by Type (2024-2025)
    2. Global IT Service Management (ITSM) Software Forecasted Market Size by Type (2025-2033)
  5. IT Service Management (ITSM) Software Breakdown Data by Application
    1. Global IT Service Management (ITSM) Software Historic Market Size by Application (2024-2025)
    2. Global IT Service Management (ITSM) Software Forecasted Market Size by Application (2025-2033)
  6. North America
    1. North America IT Service Management (ITSM) Software Market Size (2024-2033)
    2. North America IT Service Management (ITSM) Software Market Growth Rate by Country: 2024 VS 2025 VS 2033
    3. North America IT Service Management (ITSM) Software Market Size by Country (2024-2025)
    4. North America IT Service Management (ITSM) Software Market Size by Country (2025-2033)
    5. United States
    6. Canada
  7. Europe
    1. Europe IT Service Management (ITSM) Software Market Size (2024-2033)
    2. Europe IT Service Management (ITSM) Software Market Growth Rate by Country: 2024 VS 2025 VS 2033
    3. Europe IT Service Management (ITSM) Software Market Size by Country (2024-2025)
    4. Europe IT Service Management (ITSM) Software Market Size by Country (2025-2033)
    5. Germany
    6. France
    7. U.K.
    8. Italy
    9. Russia
    10. Nordic Countries
  8. Asia-Pacific
    1. Asia-Pacific IT Service Management (ITSM) Software Market Size (2024-2033)
    2. Asia-Pacific IT Service Management (ITSM) Software Market Growth Rate by Region: 2024 VS 2025 VS 2033
    3. Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2024-2025)
    4. Asia-Pacific IT Service Management (ITSM) Software Market Size by Region (2025-2033)
    5. China
    6. Japan
    7. South Korea
    8. Southeast Asia
    9. India
    10. Australia
  9. Latin America
    1. Latin America IT Service Management (ITSM) Software Market Size (2024-2033)
    2. Latin America IT Service Management (ITSM) Software Market Growth Rate by Country: 2024 VS 2025 VS 2033
    3. Latin America IT Service Management (ITSM) Software Market Size by Country (2024-2025)
    4. Latin America IT Service Management (ITSM) Software Market Size by Country (2025-2033)
    5. Mexico
    6. Brazil
  10. Middle East & Africa
    1. Middle East & Africa IT Service Management (ITSM) Software Market Size (2024-2033)
    2. Middle East & Africa IT Service Management (ITSM) Software Market Growth Rate by Country: 2024 VS 2025 VS 2033
    3. Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2024-2025)
    4. Middle East & Africa IT Service Management (ITSM) Software Market Size by Country (2025-2033)
    5. Turkey
    6. Saudi Arabia
    7. UAE
  11. Key Players Profiles
    1. ServiceNow
      1. ServiceNow Company Detail
      2. ServiceNow Business Overview
      3. ServiceNow IT Service Management (ITSM) Software Introduction
      4. ServiceNow Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. ServiceNow Recent Development
    2. Atlassian
      1. Atlassian Company Detail
      2. Atlassian Business Overview
      3. Atlassian IT Service Management (ITSM) Software Introduction
      4. Atlassian Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Atlassian Recent Development
    3. Ivanti (HEAT Software)
      1. Ivanti (HEAT Software) Company Detail
      2. Ivanti (HEAT Software) Business Overview
      3. Ivanti (HEAT Software) IT Service Management (ITSM) Software Introduction
      4. Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Ivanti (HEAT Software) Recent Development
    4. IBM
      1. IBM Company Detail
      2. IBM Business Overview
      3. IBM IT Service Management (ITSM) Software Introduction
      4. IBM Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. IBM Recent Development
    5. CA Technologies
      1. CA Technologies Company Detail
      2. CA Technologies Business Overview
      3. CA Technologies IT Service Management (ITSM) Software Introduction
      4. CA Technologies Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. CA Technologies Recent Development
    6. BMC Software
      1. BMC Software Company Detail
      2. BMC Software Business Overview
      3. BMC Software IT Service Management (ITSM) Software Introduction
      4. BMC Software Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. BMC Software Recent Development
    7. ASG Software
      1. ASG Software Company Detail
      2. ASG Software Business Overview
      3. ASG Software IT Service Management (ITSM) Software Introduction
      4. ASG Software Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. ASG Software Recent Development
    8. Axios Systems
      1. Axios Systems Company Detail
      2. Axios Systems Business Overview
      3. Axios Systems IT Service Management (ITSM) Software Introduction
      4. Axios Systems Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Axios Systems Recent Development
    9. SAP
      1. SAP Company Detail
      2. SAP Business Overview
      3. SAP IT Service Management (ITSM) Software Introduction
      4. SAP Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. SAP Recent Development
    10. Cherwell Software
      1. Cherwell Software Company Detail
      2. Cherwell Software Business Overview
      3. Cherwell Software IT Service Management (ITSM) Software Introduction
      4. Cherwell Software Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Cherwell Software Recent Development
    11. Micro Focus (Formerly HPE)
      1. Micro Focus (Formerly HPE) Company Detail
      2. Micro Focus (Formerly HPE) Business Overview
      3. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Introduction
      4. Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Micro Focus (Formerly HPE) Recent Development
    12. Freshworks
      1. Freshworks Company Detail
      2. Freshworks Business Overview
      3. Freshworks IT Service Management (ITSM) Software Introduction
      4. Freshworks Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Freshworks Recent Development
    13. Ultimo Software
      1. Ultimo Software Company Detail
      2. Ultimo Software Business Overview
      3. Ultimo Software IT Service Management (ITSM) Software Introduction
      4. Ultimo Software Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Ultimo Software Recent Development
    14. Epicor
      1. Epicor Company Detail
      2. Epicor Business Overview
      3. Epicor IT Service Management (ITSM) Software Introduction
      4. Epicor Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Epicor Recent Development
    15. TOPdesk
      1. TOPdesk Company Detail
      2. TOPdesk Business Overview
      3. TOPdesk IT Service Management (ITSM) Software Introduction
      4. TOPdesk Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. TOPdesk Recent Development
    16. Samanage
      1. Samanage Company Detail
      2. Samanage Business Overview
      3. Samanage IT Service Management (ITSM) Software Introduction
      4. Samanage Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Samanage Recent Development
    17. Agiloft Service
      1. Agiloft Service Company Detail
      2. Agiloft Service Business Overview
      3. Agiloft Service IT Service Management (ITSM) Software Introduction
      4. Agiloft Service Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Agiloft Service Recent Development
    18. Symantec
      1. Symantec Company Detail
      2. Symantec Business Overview
      3. Symantec IT Service Management (ITSM) Software Introduction
      4. Symantec Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Symantec Recent Development
    19. SysAid
      1. SysAid Company Detail
      2. SysAid Business Overview
      3. SysAid IT Service Management (ITSM) Software Introduction
      4. SysAid Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. SysAid Recent Development
    20. SolarWinds
      1. SolarWinds Company Detail
      2. SolarWinds Business Overview
      3. SolarWinds IT Service Management (ITSM) Software Introduction
      4. SolarWinds Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. SolarWinds Recent Development
    21. Autotask
      1. Autotask Company Detail
      2. Autotask Business Overview
      3. Autotask IT Service Management (ITSM) Software Introduction
      4. Autotask Revenue in IT Service Management (ITSM) Software Business (2024-2025)
      5. Autotask Recent Development
  12. Analyst's Viewpoints/Conclusions
  13. Appendix
    1. Research Methodology
      1. Methodology/Research Approach
      2. Data Source
    2. Disclaimer
    3. Author Details